dnata Chester, Cheshire West and Chester, UK
Jan 23, 2017Full time
Administrative Assistant The Global Travel Group owned by dnata Travel, part of the Emirates Group is now recruiting a Business Support Executive, based in Chester. Position: Business Support Executive / Administrative Assistant Location: Chester, Cheshire Job Type: Full time, permanent Salary: £Competitive Closing Date: Tuesday 31st January 2017 About the role: The Business Support Executive / Administrative Assistant supports members by building a business relationship with suppliers to deliver company strategy and meet business requirements. You will support all processes and practices as well as carrying out day to day administrative and operational tasks within the Central Support Department. Key tasks: - Answer queries via telephone, email, intranet and other medium from members and customers direct regarding offers / product information, front and back office support and any general queries - Assist with building and maintaining member relationships with head office - Support customers with their booking from a member who is no longer with the group - Effective communication of product information and processes to the group via the intranet system, to promote their strategic partners and keep members informed of up to date processes - Ensure that all systems are maintained to a high standard at all times so all visible agent data is relevant. Regular testing of specific business systems and highlighting issues for resolution - Provide administration support to the Commercial Manager - Retrieve / run reports, collate information and present in the required format when requested - Liaise directly with operators / internal support functions when required to resolve queries and sit in meetings as and when required - Support the Commercial Manager to arrange the Annual Conference including all areas of the event - Assist Business Development Managers with the necessary for them to have a successful meeting with their Agents - Coordinate and assist in a variety of administrative tasks to collect financial data to invoice and pay monies - Support reception duties as necessary to cover lunch and annual leave periods Essential skills, knowledge and experience: - Good level of numeracy and computer literacy - Customer service either face to face or over the phone - High attention to detail - Confident verbal communication - Highly organised, accurate and able to prioritise work to tight deadlines - Ability to demonstrate initiative and work autonomously Desirable skills, knowledge and experience: - Working previously within a travel profession is preferred but not essential You may have experience of the following: Business Support Executive, Administrative Assistant, Office Administrator, Admin Assistant, Receptionist, Administration Executive, etc. This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.