Spring Technology (London) London, UK
Jan 24, 2017Full time
Network Engineer - ITIL - SW London / Surrey - Permanent - £35,000 - £40,000 Per Annum plus benefits. The Company A Network Engineer with an strong understanding of ITIL, is required by a public service client, based in SW London/Surrey. The Role You will report into the Network and Security Lead and you will be responsible for the maintaining and developing telephony, the network and security. Responsibilities *You will manage telephony, the network and security on a day to day basis *You will fix 3 rd line support network, voice and security infrastructure ensuring the fixes are documented to the appropriate level and remain within SLA *You will ensure standard fixes are documented and handed over to the Service Desk to improve first time fix ratio and therefore customer satisfaction. *You will designs and deploys changes to network, voice and security infrastructure *You will recommends and upgrades the network, voice and security *You will create quality operational procedures for recoverability, availability, capacity and security management. Ensures they are documented and auditable in line with regulatory and business requirements. *You will act as a technical specialist to solve known problems as directed *You will develop technical recovery plans that contribute towards the Business Continuity and Disaster Recovery plans *You will act as the custodians of the production environment and ensures quality of the environment through the strict use of the Release and Change Management processes. *You will work with the Architecture team on the development of the Infrastructure *You will acts as a point of escalation for technical queries from other teams in ICT Experience Required *A track record of delivering excellent customer service *A strong understanding of ITIL. *Demonstrable, in-depth understanding of security, Networking, VOIP and a broad understanding of IT Infrastructure *Strong understanding of some of the following oNetwork protocols IP,OSPF,RIP, OTV, WCCP,VRF, QOSetc o Switching, routing and bridging o Storage networking, fibre channel, FCOE, ISCSI o Load balancing o Network security, IDS,IPS o Proxy servers, DMZs, firewalls (application and packet) o Federated authentication products and protocols o Cisco networking products o Cisco Call Manager / UCCX / Siemens VoIP product suite o ANY Unified compute platform o Any intelligent storage EG VMX, NetApp o Microsoft products - windows server and domain products Citrix / VDI/ XenApp o Network management toolsets SCOM, SCORN, SCCM, SOLAR WINDS o Data centre management If you are interested in this position, please apply now for immediate consideration. Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.