Strategic People Limited Cardiff, Cardiff, UK
Jan 20, 2017Contractor
Process/Business Analyst Location: Cardiff Contract: 2 months Day rate: £300 per day Process Analyst/ Business Process Analyst/Business Analyst required for an established blue-chip insurance client based in Cardiff. The organisation is going through a large and exciting green-field transformation. Role profile: - Identify additional steps required to 'As-Is' process models that are required for 'To-Be' future compliant operation within a structure - Work across the customer/contact centre to process map a customer journey - Detailed reporting and analysis on the process maps. - Work within a continuous improvement team to identify gaps in current user journey. Essential experience/skills: - Strong background within customer/contact centre workings and user journeys. - Experience in insurance or financial services - Solid experience of process analysis/ process mapping or process engineering. - Experienced of 'As-Is / To-Be' process modelling - Ability to work quickly, effectively and with organisation. - Ability to identify gaps, and analysis - Produce detailed, and understandable reports from a business change perspective. This is a fantastic opportunity for a Process/Business Analyst to join a large blue-chip organisation, if interested please forward your CV for immediate consideration.